Game Account Information Verification (KYC)

The stage that probably causes the most question marks and concern on the player's side. Why does the online casino ask you to send a picture of the hangers, address, and debit card/accounts? Scary! Is this even safe !?

Security, we are at the heart of it now. Online casinos ask for documents because it confirms the information in your game account. It's all about your safety. For example, someone else is not playing with your information or using a debit card in your name.

Identity theft, cybercrime, and money laundering are big challenges online. The KYC process prevents these, and not only on online gaming sites but also banks and all payment institutions use this.

Online casinos usually provide clear instructions for submitting documents. They also notify you when KYC is current. The best online casinos allow you to download documents to your game account, so you too can follow the processing from there. This is also the safest way to submit documents. Never send documentaries via live chat.

Game Account Verification Checklist:

KYC is required

- All online casinos recognize players. The obligation comes from the money laundering regulations/gaming licence side.

- The game account must be confirmed at the latest, when deposits and withdrawals.

When some online casinos ask for documents/identification before the first withdrawal.

Identification with documents: upload the requested documents to the game account, processing takes about 1-3 days.

Authentication with bank IDs: if you only use Trustly for payments (express casinos)

Documentary what to ask : picture of hangers, max. 3 months old invoice showing the address and pictures of all payment methods used. In addition, proof of the source of the funds may be required.

Customer service matters

This area is not to be underestimated and we have added customer service to the rating. Some online casinos outsource customer service, others want to keep it to themselves. We think customer service should always work under the same roof, along with other departments.

If the withdrawal request is waiting days to be processed, customer service will be the link in that situation. They will be able to contact the payment team. Find out and communicate it to you. If the service is outsourced, the support team is completely detached from the everyday life of the Casino. The know-how of the department is easily left to a superficial level.

How do I get connected to the casino?

Live chat is the fastest channel. Queuing times aren’t very bad, even during peak times, especially if you’re willing to talk in English. Speaking teams are often there from morning to night. Email works well, but the challenge is that the message may be overwhelmed. Sometimes you can also call online casinos.

It is good to remember that customer service receives a huge number of contacts per day. Casinos operate in many other countries. The rush hour is normal. That is why restraint is a trump card.